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Process Improvement Lead

1 week ago

Pasig, National Capital Region, Philippines TaskUs Full time

TaskUs is a global leader in outsourced digital services and next-generation customer experience. Our clients are fast-growing technology companies in various sectors.

We pride ourselves on our People First culture, which fosters constant motion, innovation, and mastery of consistency in a rapidly changing world.

As a Quality Manager, you will be responsible for ensuring operational excellence by monitoring program metrics and providing operational insights and analyses.

Main Responsibilities:

  • Serve as a champion for operational excellence;
  • Support service and process improvement programs;
  • Monitor program metrics and provide operational insights;
  • Conduct audits and propose new systems for continuous improvement;
  • Create a metric-driven determination for operational success;
  • Work with Quality Assurance leaders to resolve quality issues;
  • Develop action plans to improve quality.

Requirements:

  • At least 3 years of quality management experience;
  • Excellent communication and presentation skills;
  • Knowledge of performance data management and analysis;
  • Problem-solving and strategic planning competency;
  • Ability to build effective business relationships;
  • Drive to secure results and achieve excellence.