Process Improvement Manager

3 days ago

Pasig, National Capital Region, Philippines Jollibee Group Full time

Title: Process Improvement Manager

The Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

Primary Responsibilities

Restaurant Operating Systems

  1. Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
  2. Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
  3. Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
  4. Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
  5. Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
  6. Ensures seamless integration of restaurant systems to improve processes across store functions.
  7. Keeps up-to-date with industry trends and evaluates their potential application to store operations.
Above Restaurant Systems Development Management
  1. Owns the Above Restaurant Systems Development for MultiBrand.
  2. Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
  3. Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
  4. Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.
Business Continuity Planning and Risk Management
  1. Conducts process gap analysis and recommends system improvements and innovations.
  2. Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
  3. Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
  4. Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
  5. Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.
Stakeholder Management
  1. Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
  2. Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
  3. Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
  4. Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.
Position Qualifications
  1. Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
  2. 5-7 years of relevant experience in a progressive capacity.
  3. Proven ability to work effectively in a team environment and matrix structure.
  4. Amenable to work in Ortigas Pasig (hybrid work setup).
Competencies
  1. Strategic Thinking: Manages long-term vision while executing short-term objectives.
  2. Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
  3. Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
  4. Project and Resource Management: Ensures efficient and impactful use of project resources.
  5. Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.
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