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Healthcare IT Support Professional

3 weeks ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱250,000 - ₱450,000
Job Overview:

We are seeking a skilled Technical Support Specialist to provide IT support to healthcare staff and providers.

Key Responsibilities:
  • Provide timely and accurate technical support via phone, email, or internal systems.
  • Document all incoming support requests and create clear, detailed support tickets in the system.
  • Routetickets efficiently to the appropriate Level 2 or specialized support teams.
  • Maintain professional communication with end-users, especially when dealing with clinical staff in time-sensitive situations.
Required Skills & Qualifications:
  • Prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
Preferred Qualifications:
  • Experience with ticketing systems.
  • Basic troubleshooting knowledge for hardware, software, and network issues.
Benefits:

This role offers a remote working environment with flexible hours and opportunities for growth and development.

A reliable computer and noise-cancelling headset are essential tools for this position. A second monitor for enhanced productivity and a stable internet connection are also required.

Why This Role:

This is an excellent opportunity to join our team and contribute to our growing business from the comfort of your home.