
Ecommerce Dispute Specialist
2 days ago
We are seeking an experienced professional to manage disputes and chargebacks on a global payment platform. The ideal candidate will possess hands-on expertise in dispute resolution, a deep understanding of e-commerce operations, and excellent communication skills.
Key Responsibilities- Process and resolve disputes and chargebacks in a timely manner
- Gather and submit relevant evidence (tracking information, order details, screenshots)
- Verify customer data in Shopify and Gorgias
- Maintain internal records and report on dispute outcomes
- Identify trends and suggest improvements to processes
- Proven experience with dispute resolution and chargeback management
- Knowledge of dropshipping models and e-commerce operations
- Proficiency in Shopify and Gorgias
- Strong analytical and problem-solving skills
- Excellent communication and organizational skills
- A competitive hourly rate
- A long-term collaboration with opportunities for growth and development
- Support from an experienced international team
- Clear procedures and structured documentation
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