Apparel Customer Service Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeCommunication Full time $35,000 - $50,000

Job Overview:

">Customer Service Specialist – Apparel eCommerce

Location: Remote Work Setting

Full-Time Employment Opportunity

Work Hours: Standard 9AM-5PM EST Schedule

We are seeking a diligent Customer Service Specialist with exceptional written and verbal communication skills, the ability to effectively communicate with customers, and a deep understanding of customer service etiquette. This role requires proficiency in managing customer inquiries related to online orders, inventory availability, shipping issues, charge disputes, and returns.

">Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
  • Apply company policies while assisting customers
  • Maintain accurate records of customer interactions and issues
  • Coordinate with other teams to resolve customer concerns efficiently
  • Provide a positive shopping experience by ensuring courteous and effective communication
  • Assist in resolving charge disputes and processing refunds when needed

Required Skills and Qualifications:

  • Excellent written and verbal English communication skills
  • Previous experience in customer service, preferably in an apparel eCommerce setting
  • Strong understanding of customer service etiquette, with a professional and empathetic approach
  • Ability to comprehend and apply company policies accurately
  • Proficiency in email management tools and basic CRM software
  • Strong organizational and problem-solving skills
  • Ability to multi-task and handle customer inquiries with efficiency
  • Comfortable making outbound calls to customers when needed

Benefits:

This is a full-time employment opportunity with standard work hours. We offer a positive and supportive work environment, opportunities for growth and development, and a competitive compensation package.

Others:

Our company values diversity, equity, and inclusion in the workplace. We strive to create a workplace that is welcoming and inclusive for all employees. We are committed to providing equal employment opportunities to qualified candidates without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

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