
Dispute Resolution Specialist
1 day ago
We are seeking an experienced and detail-oriented individual to join our team as a Dispute & Chargeback Specialist. In this role, you will be responsible for managing PayPal disputes and chargebacks from start to finish. You will ensure cases are handled correctly and on time, following clear SOPs (Standard Operating Procedures).
You will gather and submit evidence such as tracking information, order details, and screenshots, while working with Shopify and Gorgias to verify customer data.
Your responsibilities will include:
- Handling PayPal disputes and chargebacks from A to Z
- Following structured processes and never missing a deadline
- Collecting and submitting evidence (tracking, invoices, screenshots, etc.)
- Verifying customer data in Shopify and Gorgias
- Maintaining internal sheets and reporting on dispute outcomes
- Spotting trends and suggesting improvements
To be successful in this role, you will need the following skills and qualifications:
- Hands-on PayPal dispute experience
- Understanding of the dropshipping model
- Experience with Shopify and Gorgias
- Strong understanding of e-commerce and dropshipping operations
- Highly organized, detail-focused, and process-driven mindset
- Reliable communication and accountability
- Availability for part-time work with potential to grow into full-time
We offer the following benefits:
- Competitive hourly rate
- A long-term collaboration with growth opportunities
- Support from an experienced international team
- Clear SOPs and structured documentation to guide your work
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