Customer Dispute Resolution Specialist

Job DescriptionWe are seeking an experienced and detail-oriented individual to join our team as a Dispute & Chargeback Specialist. In this role, you will be responsible for managing PayPal disputes and chargebacks from start to finish. You will ensure cases are handled correctly and on time, following clear SOPs (Standard Operating Procedures).You will...

Paypal Dispute Resolution SpecialistThis role involves managing paypal disputes and chargebacks for a dropshipping business. The ideal candidate will have hands-on experience with paypal disputes, a strong understanding of e-commerce and dropshipping operations, and experience with shopify and gorgias.Responsibilities:Handling paypal disputes and chargebacks...

Job Title: Customer Experience Resolution SpecialistAt our company, we are dedicated to providing exceptional customer experiences. This role will be responsible for resolving escalated customer complaints in a timely and professional manner.The Opportunity:We are seeking a highly skilled and empathetic Customer Experience Resolution Specialist to join our...

Customer Complaints SpecialistJob Summary:We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.In this role, you will be the primary point of contact for high-priority...

Job OverviewWe are seeking an experienced professional to manage disputes and chargebacks on a global payment platform. The ideal candidate will possess hands-on expertise in dispute resolution, a deep understanding of e-commerce operations, and excellent communication skills.Key ResponsibilitiesProcess and resolve disputes and chargebacks in a timely...

As a Claims Resolution Specialist, you will be responsible for investigating and resolving customer claims related to promotional products.The ideal candidate will have strong analytical and investigative skills, as well as excellent verbal and written communication abilities.You will work closely with internal departments such as Production, Art, Sales,...

Role Overview:Core service role, responsible for handling and submitting chargeback disputes onbehalf of clients, ensuring the highest possible win rate.Key Responsibilities:•Collect, organize, and submit compelling evidence for disputes.• Work directly with Shopify, Stripe, PayPal, and other payment processors.• Maintain client records and dispute...

Job SummaryWe are seeking a skilled Collections Representative to contact customers with overdue accounts, negotiate payment arrangements, and maintain accurate records while delivering excellent service.Key ResponsibilitiesMake outbound calls to customers regarding overdue paymentsNegotiate payment plans and settlements in accordance with company...

Customer Experience Specialist RoleThis position plays a vital role in delivering exceptional customer experiences. As a Customer Experience Specialist, you will be responsible for addressing customer inquiries based on urgency and complexity.The ideal candidate will have strong communication skills to effectively engage with customers, respond to their...

Lead Customer Experience ManagerThe Lead Customer Experience Manager will oversee a team of specialists to deliver exceptional customer experiences, handle escalations and ensure alignment with internal policies.Key Responsibilities:Handle customer escalations and concerns effectively via inbound/outbound calls, live chat, email and text.Provide exceptional...