Customer Service Professional

2 days ago


Manila, National Capital Region, Philippines ENGINEERINGUK Full time
About the Role

This Client Services Officer position plays a critical role in maintaining and enhancing customer relationships, ensuring satisfaction, and driving business growth.

  • Main Accountabilities:
  • Ensure timely management of customer certification and audits, meeting BSI KPI requirements and responding to client inquiries promptly.
  • Position BSI products and services as enablers of organizational improvement through 'Making Excellence a Habit', promoting these to new and existing customers.
  • Deliver exceptional client service, proactively addressing customer needs and concerns.
  • Key Account Management: Develop and execute plans for key accounts, issue proposals, and implement the Keep the Client Programme to retain and grow customer relationships.
  • Operational Functions: Maintain high levels of customer satisfaction, ensure accurate maintenance of client details and files, and undertake specific projects to support business objectives.
  • Take ownership of problem resolution, ensuring prompt responses to customer inquiries and concerns.


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