Customer Service Professional

2 weeks ago


Manila, National Capital Region, Philippines IBA Worldwide Full time
Customer Service Professional

We are seeking a highly skilled Customer Service Professional to join our team at IBA Worldwide. As a Technical Support Specialist, you will be responsible for providing expert-level applications training and ongoing service troubleshooting and support for all product lines.

Responsibilities:
  • Handle day-to-day customer service tasks, including technical requests, pre/post installation follow-up, and hotline support.
  • Create service orders, ensure smooth installation planning, remove roadblocks to regular clinical use, and address customer concerns quickly.
  • Communicate with customers, including incident management, customer inquiries, and complaint handling.
Requirements:

Education and Experience:

  • M.S. or Ph.D. in Medical Physics is preferred, or M.S. or B.S. in Nuclear Engineering, Health Physics, or other relevant fields.
  • 1-3 years of prior working experience in medical product applications training.
  • Familiarity with Microsoft SQL Server software is a plus.


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