Technical Support Expert

16 hours ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱381,000 - ₱461,000
Job Description:

At our company, we are looking for a talented and experienced professional to join our team as a Support Specialist. The successful candidate will be responsible for providing expert support on our products, troubleshooting technical challenges via live chat and tickets that exceed customer expectations.

The ideal candidate will have excellent communication skills, a strong understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting), and the ability to simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.

  • Provide expert support on our products
  • Troubleshoot technical challenges via live chat and tickets
  • Simplify technical issues of varying complexity into actionable steps
  • Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs
Required Skills and Qualifications:

The following skills and qualifications are required for this position:

  • Fluent in English (C1 or native)
  • Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions
  • Exceptional communication skills
  • Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting)
Benefits:

We offer a range of benefits to our employees, including:

  • 360 Growth: We provide limitless learning opportunities to advance your career and grow with our team
  • Freedom & Responsibility: Enjoy the flexibility to contribute from home and work at times that suit you best
  • Wellness Simplified: Your health comes first with company-provided sick days and recharge leave
  • Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences

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