Healthcare Services Coordinator

2 weeks ago

Manila, National Capital Region, Philippines beBeeHealthcare Full time $35,000 - $45,000
Job Title:

Patient Service Representative

">Role Overview:

A critical role within our organization is the Patient Services Representative, who plays a vital part in addressing patient inquiries and concerns. By actively listening to patients, they gain an understanding of their needs and ensure those needs are met by coordinating information with various stakeholders.

">Main Responsibilities:
  • Respond to incoming calls according to established procedures and departmental standards.
  • Support patients with their queries and concerns.
  • Gather patients' outstanding balances.
  • Collaborate with external entities regarding patient accounts.
  • Maintain outbound collection calls as required.
  • Address patients' billing inquiries and concerns.
  • Safeguard confidentiality and adhere to HIPAA guidelines when handling sensitive patient information.
  • Demonstrate teamwork and support for departmental and company goals and policies.
  • Ensure reliable attendance and punctuality.
">Key Qualifications:
  • College graduate or at least 2 years of college experience preferred.
  • Relevant medical field degrees or courses advantageous.
  • Strong written and verbal communication skills essential.
  • Ability to work independently with minimal supervision.
  • Confidentiality and data protection critical.
  • Basic mathematical calculations necessary.
  • Attention to detail and organizational skills required.
  • Proficient in email usage.
  • Self-motivated individual with strong organizational skills.
"

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