Healthcare Coordinator

8 hours ago

Manila, National Capital Region, Philippines beBeeScheduling Full time ₱50,000 - ₱70,000

Job Summary

As a Scheduling & Care Coordination Specialist, you will play a critical role in managing scheduling inquiries from clients and staff with professionalism and urgency. You will be responsible for developing and maintaining accurate schedules for clinicians and clients, ensuring appropriate client-to-clinician ratios.

Key Responsibilities:

  • Scheduling Management
    • Develop and maintain up-to-date schedules for clinical teams and clients to ensure seamless care coordination.
    • Manage scheduling inquiries efficiently, addressing client and staff concerns in a timely manner.
  • Assessments Coordination
    • Coordinate assessments and reassessments in a well-organized and timely fashion, ensuring that necessary documentation is completed accurately.
  • Care Coordination
    • Facilitate comprehensive care planning by coordinating services across multiple disciplines.
    • Ensure continuous coverage for clients through the arrangement of substitute clinicians when needed.
  • Client & Staff Communication
    • Maintain open communication channels through phone calls and emails, responding to inquiries promptly and professionally.
  • Record & Document Management
    • Maintain accurate and compliant client records, conducting regular audits to ensure data integrity.
  • Reception Oversight
    • Supervise front-desk operations, including call management, appointment scheduling, and client outreach.
  • Front-End Billing & Authorization Management
    • Verify insurance benefits and track ongoing eligibility to ensure smooth billing processes.
    • Monitor changes in coverage status and authorization requirements.
    • Process patient records reviews, collect client payments, and maintain updated tracking of authorizations.

Requirements:

  • Demonstrated experience in scheduling, administrative support, or healthcare coordination.
  • Superior communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel).
  • Prior experience in a healthcare or therapy-based setting is advantageous.

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