Senior Client Success Associate

22 hours ago


Taguig, National Capital Region, Philippines Adaca Full time

Seeking a Senior Client Success Associate to join our dynamic team at Adaca. In this role, you will be responsible for servicing enquiries and validating ongoing claim submissions to loyalty & reward programs based in Hong Kong & Macau.

**Key Responsibilities:**

  • Manage customer service support phone line and inbox, responding to enquiries, program information and solving customer service issues.
  • Validate submissions of claims by downloading, checking, and manually updating claims.
  • Approve or decline claims and ensure points are awarded accurately through our loyalty platform.
  • Create and submit accurate reporting documentation.
  • Meet and exceed validation and Service Key Performance Indicators and targets.

**Requirements:**

  • 1-2 years+ experience as Client Success Assistant.
  • Proficiency in Microsoft 365, Kademi, and Campaign Monitor.
  • Experience in customer support for a multinational organisation.
  • Demonstrated skills working with complex software and reporting programs including Microsoft.
  • Strong written and verbal Cantonese, Mandarin & English.
  • Exceptional attention to detail and strong communication skills.

**About Us:

Adaca bridges software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach creates an employee-centric experience that fosters productivity and delivers value to clients.

We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience. If you have a passion for delivering exceptional client experiences and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity.



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