Senior Customer Success Leader

3 weeks ago


Taguig, National Capital Region, Philippines IOPEX Technologies Philippines - Taguig Full time

iOPEX Technologies Philippines - Taguig is seeking a Senior Customer Success Leader to join our team. As a key member of our organization, you will be responsible for developing and driving long-term partnerships with our clients to ensure they realize the full value of their investment with us.

Job Description

The Senior Customer Success Leader will play a critical role in guiding our customers' success and driving recurring revenue growth. Key responsibilities include:

  • Working successfully with cross-functional teams to drive customer success initiatives
  • Managing customer lifecycle events such as onboarding, implementation, retention, up-sell, cross-sell, advocacy, etc.
  • Acting as the voice of the customer by collecting popular feature requests and creating business reasons to prioritize requests on the product roadmap
  • Serving as an escalation point for customer issues and acting as the first point of contact to help team members win difficult deals through white-glove service
Requirements

To be successful in this role, you will need:

  • Preferably 3 years of experience leading a team of Customer Success or Account Management professionals
  • A strategic thinker who can strategize, implement, improve, analyze, and manage both new and existing ideas and tactics
  • Great coaching, inspiring, and holding your team accountable for big goals
  • Detailed-oriented, data-driven, creative, high-energy leader with the ability to inspire others
  • Ability to take ownership of anything that comes your way
  • Prior experience working with SaaS and business platforms like Sales
  • Excellent Excel and data management skills
Salary Information

We offer a competitive salary package, estimated at PHP 120,000 - PHP 180,000 per month, depending on qualifications and experience. This includes benefits such as night differential, uncapped annual appraisal, leave credits/leave conversions, HMO (free dependent), and accessible location.

Benefits

In addition to the competitive salary, you will enjoy some amazing perks, including:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Free Parking Passes
  • Accessible location
  • HMO (Free Dependent)
  • Leave Credits/Leave Conversions
  • Night Differential
  • Uncapped Annual Appraisal
  • 2 Days Off


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