Senior Client Relationship Manager
4 weeks ago
At KMC Solutions, we are seeking an experienced Senior Client Relationship Manager to join our team. In this role, you will be responsible for managing a team of operations support staff and ensuring excellent service delivery to assigned clients.
Key Responsibilities- Manage a team of operations support staff providing service delivery for assigned clients and ensuring meeting and exceeding Service Level Agreements
- Budget management for client-related operational expenses while providing expected service delivery and ensuring accuracy of billing reports
- Liaise with key stakeholders to develop strategic relationships with clients and grasp their business needs to provide best-in-class customer experience
You will work closely with the wider team to identify and implement operational best practices, conduct monthly business reviews to analyze client performance, and ensure continuous improvements in workflow processes. Additionally, you will be responsible for delivering presentations to high-level executives, maintaining and expanding relationships with existing clients, and completing administrative tasks as required.
Requirements- Five years' well-established experience with account management and handling service delivery preferably in a managerial or supervisory role
- Strong skills in MS Office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)
- Solid background in project and time management
- Exceptional level of commitment towards customer experience
We offer a competitive salary of $80,000 per year, plus benefits including HMO + dependent coverage, hybrid work setup, access to KMC's exclusive pantry, and diverse learning and growth opportunities. If you are a results-driven professional with excellent communication and leadership skills, we encourage you to apply for this exciting opportunity.
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