Frontline Client Support Specialist

2 weeks ago

Porac, Philippines beBeeClientLiaison Full time $40,000 - $60,000
Client Liaison

We are seeking an experienced professional to fill a frontline role in our remote team. The Client Liaison will manage real-time communication with high-value clients via various channels.

Key Responsibilities:
  • Act as the primary point of contact for assigned clients, providing timely and effective support via chat, voice, and email
  • Handle sensitive feedback and high-stakes interactions with empathy and professionalism
  • Resolve service issues directly when possible, escalating critical concerns with full context
  • Adapt tone and language to match client personalities while maintaining a consistent brand voice
  • Document all client interactions in a centralized system
  • Track onboarding progress, status reports, and contract communications
  • Collaborate with internal teams to meet client needs promptly
  • Uphold a 10-minute maximum response time during working hours
  • Participate in ongoing training to stay aligned with SOPs and client strategies

This is a dynamic role that requires exceptional written and verbal communication skills, as well as the ability to manage demanding personalities and de-escalate tense situations.

Qualifications:
  • Minimum 3 years of experience in a client-facing role (chat, phone, email)
  • Proven track record of handling high-profile or VIP clients
  • Strong organizational skills and attention to detail
  • Comfortable working 12-hour shifts and rotating rest days
  • Familiarity with ClickUp, Google Workspace, Zoom, and other relevant tools
Schedule and Time Zone:

12-hour shifts | Rotating rest days (no weekends off) Central Time (8 AM – 5 PM)

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