Client Relations Specialist

2 weeks ago

Porac, Philippines beBeeClientRelations Full time $10,000 - $12,000
Job Opportunity: Client Relations Specialist

We are seeking a skilled and compassionate Client Relations Specialist to join our team. In this role, you will be the first point of contact for clients, prospects, and others in the community.

The ideal candidate will have 2 years of experience in the BPO industry, with a proven track record of providing exceptional customer service. You will work independently, managing client requests, inquiries, and support needs while ensuring timely resolution of issues.

The key responsibilities of this position include:

  • Daily Client Support: Manage requests, inquiries, and support of client and prospect needs; respond to emails; resolve issues; provide copies of documents; update CRM.
  • Respond to incoming messages via the general email inbox within 1 business day.
  • New Client Intake: Gather information via phone and complete the intake form; calls will be inbound/outbound. Follow up with prospective clients via email and notify next steps; schedule non-attorney meetings or refer to another firm.
  • Inbound Calls: Answer ~25 inbound calls per day; build caring and patient rapport with clients aged 55+.
  • Outbound Calls: ~25 outbound calls per day to schedule/confirm appointments and follow up with leads.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 2 years of experience in the BPO industry
  • 2 years of working night shifts
  • Demonstrates learning mindset, compassion, patience, and reliability
Benefits and Perks

We offer a comprehensive benefits package, including:

  • Work from Home
  • 10 Days Paid Time Off Annual
  • 5 days after 90 days; 5 more after 6 months
  • 14 Paid US Holidays
  • 13th Month Bonus
Application Process

The application process includes several stages:

  • Apply online
  • English Grammar Test (approximately 15 minutes)
  • The ALL IN Assessment (approximately 35 minutes)
  • Initial Interview via Zoom (approximately 15 minutes)
  • Online Skills Test (approximately 10 minutes)
  • Virtual Interview via Zoom (approximately 1.5 hours)
  • Virtual Shadow Day – Paid $25 USD
About This Job

This is a unique opportunity to work as a Client Relations Specialist in a dynamic and growing organization. If you are passionate about delivering exceptional customer service and have the required skills and qualifications, we encourage you to apply.

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