Telecommute Customer Experience Representative

6 days ago

Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Remote Customer Service Agents play a pivotal role in delivering exceptional customer experiences across various communication channels. As key members of our service team, you will be responsible for handling inbound and outbound calls professionally and efficiently.

Key Responsibilities
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Required Skills and Qualifications
  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Familiarity with Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.

We offer competitive compensation, HMO coverage, dental benefits, free meal during training, career growth opportunities, and more. A Level II background investigation may be required for this position. We are an equal opportunity employer and welcome applications from diverse candidates.

Benefits and Perks
  • Competitive compensation package.
  • HMO coverage.
  • Dental benefits.
  • Free meal during training.
  • Career growth opportunities.

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