Customer Experience Assistant

5 days ago

Sorsogon, Bicol, Philippines beBeeSupport Full time ₱720,000 - ₱1,180,000
Job Description

As a Proctor - Seasonal, you will play a crucial role in supporting the success of our customer experience initiatives. Your primary responsibilities will include assisting trainers through classroom management, monitoring classrooms throughout the day, and ensuring that new hires receive proper training and support.

  • Assist Trainer through Classroom Management: Monitor classroom environment, check on agents' behavior, assist new hires on technical concerns, and minimize interruptions during class.
  • Fill out DEJ with updates throughout the day (as assigned by the trainer): Add system issues, agent attendance issues, lesson completion updates, and help trainers with breakout rooms.
  • Take attendance at start of class each day, after breaks and lunch; act as timekeeper of the class; ensure trainer has correct agent hours; monitor agent breaks or time away from class; and verify new hire class identity through camera.
  • Assist with IT issues/Troubleshooting: Help with system not loading, lockouts, ResultsCX or client access issues, submit IT tickets, and follow up on them.
  • Boost Engagement: Encourage participation, acknowledge correct and incorrect responses, provide feedback to trainers on class level of engagement and group dynamics.

Off-Class Duties:

  • Proctors not in class are expected to take phone calls until such time that a class will be assigned to him/her.
  • Proctors may attend trainings as a Leadership Developmental for him/her when not in class.

Required Skills and Qualifications

  • Proficiency in the use of personal computers.
  • Good non-verbal and verbal communication skills – both oral and written.
  • Good interpersonal skills with the ability to work with trainers.
  • Good attention to detail.
  • Ability to work in a dynamic environment.
  • Ability to work different shifts as required (with work week in-class possibly being 45-50 hours).

Benefits

We offer a high-performing and fun culture to deliver next-generation customer experiences on behalf of our clients. We are an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

  • Customer Experience Specialist

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱4,000 - ₱6,000

    Seeking a detail-oriented Customer Service Representative to provide exceptional customer experiences and support customers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.Key ResponsibilitiesSupport Customers: Assist shoppers with inquiries, orders, returns, and refunds.Product Guidance: Provide personalized product...

  • Customer Experience Specialist

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerSupport Full time $5,000 - $10,000

    Job DescriptionAs a Virtual Assistant for Customer Support, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.This key role will involve working with customers to resolve their concerns, providing product or service information, and collaborating with client teams to improve support processes.Key...

  • Customer Experience Advocate

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time $40,000 - $60,000

    Job OverviewThe ideal candidate is comfortable adapting quickly, passionate about delivering exceptional customer service. In this role, you'd be the driving force behind our platform's success.ResponsibilitiesRespond to inquiries and issues via online chat, email, and phone calls to provide assistance to customers.Determine customer needs, identify cause,...

  • Customer Experience Ambassador

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱400,000 - ₱800,000

    About Delivering Exceptional Customer ServiceJob SummaryWe are seeking a skilled and empathetic customer service representative to join our team.ResponsibilitiesRespond to customer inquiries through various channels, providing timely and accurate resolutions.Assist customers with orders, shipping, product details, and returns, ensuring a positive...

  • Customer Experience Agent

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerExperience Full time ₱80,000 - ₱100,000

    Job Title: Customer Experience AgentMCI, a leading Business Process Outsourcing company, delivers tailored solutions to meet diverse client needs.Improve customer experience by applying the latest service techniques and learning account management systems.Assist customers with inquiries, learn common requests and solutions, improve experience, utilize...

  • Remote Customer Experience Ambassador

    6 days ago

    Sorsogon, Bicol, Philippines beBeeSupport Full time $14,400 - $24,000

    Job TitleAs a Remote Support Specialist, you will be the frontline ambassador for delivering top-tier support to our users. You'll handle inquiries, resolve issues, and provide guidance—all while embodying innovation, empathy, and excellence.Key Responsibilities:Support & TroubleshootingRespond to customer queries via email, chat, and occasional phone...

  • Remote Customer Experience Agent

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time $30,000 - $45,000

    We are seeking a highly skilled Remote Call Center Representative to join our team. As a key member of our customer service department, you will be responsible for handling inbound and outbound calls professionally and efficiently.Key responsibilities include resolving customer issues on the first call through effective problem-solving, researching and...

  • Key Customer Experience Specialist

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,400,000

    Customer Service Representative">We are seeking a customer-focused professional to deliver exceptional service experiences and drive business results through effective problem-solving, communication, and teamwork.Address customer inquiries via multiple channels, including email, phone, live chat, and social media platforms.Assist customers with orders,...

  • Delivering Exceptional Customer Experiences

    5 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱240,000 - ₱420,000

    As a customer service representative, you will play a vital role in delivering exceptional experiences to customers.Key Responsibilities:Claims processing involves reviewing and assessing claims within set timeframes to provide timely resolutions.Effective communication with customers is crucial for resolving issues efficiently and accurately.Documenting all...

  • Exceptional Customer Service Experience

    6 days ago

    Sorsogon, Bicol, Philippines beBeeCustomer Full time ₱30,000 - ₱50,000

    Customer Service RoleWe are seeking a skilled and empathetic customer service professional to join our team. As a customer service representative, you will be the face of our company, providing exceptional support to our customers through various communication channels.Responsibilities:Address customer inquiries in a timely and professional manner.Provide...