Customer Service Representative

18 hours ago


Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

Job Description

TORCH Solutions is seeking a Customer Service Representative (IT) to provide technical support to customers via chat. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Responsibilities:

  1. Provide technical support to customers via chat, using strong troubleshooting skills to identify and resolve problems efficiently.
  2. Maintain a high level of technical knowledge and stay up-to-date with the latest software, hardware, and industry trends.
  3. Document and escalate complex issues to the appropriate team or department as needed.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
  • Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset.
  • Familiarity with common software applications, hardware, and operating systems.
  • Ability to work collaboratively in a team environment and adapt to changing priorities.
  • Proficient in English, both written and verbal.

Benefits:

  • Opportunity to work with a dynamic organization and contribute to its growth.
  • Chance to develop your technical skills and expertise in a fast-paced environment.
  • A competitive salary and benefits package.


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