Customer Service Representative
18 hours ago
Job Description
TORCH Solutions is seeking a Customer Service Representative (IT) to provide technical support to customers via chat. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.
Responsibilities:
- Provide technical support to customers via chat, using strong troubleshooting skills to identify and resolve problems efficiently.
- Maintain a high level of technical knowledge and stay up-to-date with the latest software, hardware, and industry trends.
- Document and escalate complex issues to the appropriate team or department as needed.
Requirements:
- Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Strong problem-solving and critical-thinking skills, with a solutions-oriented mindset.
- Familiarity with common software applications, hardware, and operating systems.
- Ability to work collaboratively in a team environment and adapt to changing priorities.
- Proficient in English, both written and verbal.
Benefits:
- Opportunity to work with a dynamic organization and contribute to its growth.
- Chance to develop your technical skills and expertise in a fast-paced environment.
- A competitive salary and benefits package.
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