Customer Support Specialist

21 hours ago


Iloilo City, Western Visayas, Philippines The Referrers PH Full time
Job Description

This Customer Support Specialist position will involve working with an outsourcing company that provides call center, business process outsourcing, and digital marketing services. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Offer exceptional customer service through phone, email, or chat.
  • Resolve customer complaints in a timely and professional manner.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Meet performance metrics for customer satisfaction, first call resolution, and quality.
  • Participate in ongoing training and development programs to improve job skills.
Working Arrangements

This role will require working on site, Monday to Friday, offering a stable and secure work environment.

Salary Information

The salary range for this role is PHP 13,000 - 15,000 per month.



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