Customer Support Liaison Specialist

4 days ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time
About Tangent Solutions, Inc.

Tangent Solutions, Inc. is a leading provider of innovative solutions to the market. We are committed to delivering high-quality services that meet our clients' needs.


Job DescriptionKey Responsibilities:
  • Assist the Account Coordinator in resolving terminal-related concerns received from accounts on a daily basis.
  • Prepare all necessary supporting documents required for billing in a timely manner.
  • E nsure that resolutions and closures of service issues are completed within agreed-upon time frames and service levels with accounts.
  • Monitor key support groups to ensure they consistently follow established escalation procedures.
  • Provide complete and timely reports and updates to accounts based on set deliverables of key support groups.
  • Collaborate with the Account Coordinator and Account Supervisor in preparing presentations for key accounts.
  • Assist in preparing monthly service review presentations for key accounts and attend the same.
  • Establish and maintain accurate filing and documentation systems for account records and other official business documents.
  • Coordinate customer-related events or activities initiated by or for the company.
  • Work closely with the Operations Department in collecting and delivering supplies, terminals, paper consumables, etc. to merchants.
  • Deliver complete and timely reports and updates based on set deadlines with Sales Manager.
  • Maintain a quality-focused mindset and implement quality improvement activities as defined by immediate superiors or executive management.
Requirements:
  • A Bachelor's Degree in Information Technology, Business Administration, Marketing, or related fields.
  • At least 1 year of work experience in performing executive and/or administrative functions.
  • Proficiency in Basic Windows Applications.
  • A keen attention to detail, flexibility, systematic approach, and results-oriented mindset.
  • Excellent written and verbal communication skills.
  • Ability to work well under pressure and with minimal supervision.


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