Client Support Liaison
2 days ago
Tangent Solutions, Inc. is seeking a skilled Client Support Liaison to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients.
Responsibilities:
• Respond to client inquiries via phone or email regarding new or existing products and services.
• Analyze client requests and provide necessary information in a timely manner.
• Ensure effective handling of client complaints and requests.
• Classify and resolve client complaints and requests efficiently.
• Coordinate with technical support teams to address any technical service-related concerns.
• Monitor and provide regular feedback to clients regarding request status.
• Prepare reports on a regular basis for submission to supervisors and project managers.
• Maintain accurate records of client interactions and issue resolution progress.
Requirements:
• Bachelor's degree in a related field (ABM or STEM).
• Proficiency in Windows-based applications and ability to learn customer service software quickly.
• Excellent verbal and written communication skills.
• Ability to type at least 30 words per minute.
• Strong problem-solving skills and attention to detail.
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