Small Business Advocate

1 day ago

Calamba, Calabarzon, Philippines beBeeBusiness Full time $55,000 - $70,000
Business Support Specialist

We are seeking a proactive Business Support Specialist to deliver exceptional remote support for our clients navigating business incorporation, accounting, and compliance in Australia.

This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving.

As the frontline voice of the company, you'll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to the company's reputation as a trusted partner for business growth.

The successful candidate will participate in the below interview stages:

  • A ~30 minute chat with TA for initial HR Screening
  • A ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them
  • A 30~60 minute chat with the Hiring Manager. They'll discuss your last 1-2 roles to understand your experience in more detail
  • A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work

Must-Have:

  • Great communication: Outstanding English (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Australia's business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment

Key Responsibilities:

  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity
    • Guide clients through Sleek's digital platforms (e.g., onboarding, document submissions)
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content

Flexibility: You'll be able to work from home. If you need to start early or start late to cater to your family or other needs, it's fine, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at the company are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific regionPersonal growth: You'll get a lot of responsibility and autonomy - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave, you leave as a more well-rounded person and professional

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