Business Client Advocate

2 days ago

Calamba, Calabarzon, Philippines beBeeSupport Full time $40,000 - $80,000
Customer Support Representative Opportunity

We're seeking a highly skilled and detail-oriented customer support representative to join our team. As the front line for business clients, you'll ensure a seamless, professional experience through timely and solution-driven support.

This role involves:

  • Acting as the primary point of contact for B2B clients via email and chat.
  • Handling incoming support inquiries with professionalism, empathy, and efficiency.
  • Troubleshooting and resolving operational, technical, or order-related issues in a timely manner.
  • Collaborating with sales, logistics, and product teams to ensure smooth service delivery.
  • Maintaining accurate records of client interactions and issue resolutions in CRM systems.
  • Identifying recurring problems and escalating them appropriately to internal stakeholders.

Requirements:

  • 1–3 years of experience in customer support, account management, or operations (B2B preferred).
  • Excellent written and verbal communication skills.
  • Strong problem-solving skills with a customer-first attitude.
  • Comfortable working with CRM and ticketing systems.
  • Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
  • Detail-oriented and organized, with the ability to prioritize and manage time effectively.
  • Team player who can also work independently and take initiative.

About This Role

This is a remote position located within the New York time zone.

We look forward to hearing from you

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