
Chief Customer Experience Officer
2 days ago
As a seasoned professional in customer service, you will be responsible for guiding support teams to deliver exceptional service. You will motivate and elevate your team to success by balancing people management with operational excellence.
Key Responsibilities:- Lead and monitor the performance of assigned agents to ensure consistent results
- Conduct regular coaching sessions and offer personalized guidance
- Evaluate performance bi-annually and recommend opportunities for growth or recognition
- Promote a positive, supportive, and high-performance culture
- Minimum 3 years of leadership experience in customer service
- Strong background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience beneficial)
- Fluency in English, both written and spoken
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias
- Proven track record in managing KPIs, attendance, and performance with precision
- Experience in regular team coaching, one-on-one mentoring, and performance reviews
- Ability to assess team well-being and provide support where needed
- Analytical skills to create, interpret, and act on performance reports
Full-time, Monday to Friday | US PST Time Zone
Apply today and take on a leadership role that drives customer service excellence
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