Customer Experience Specialist

6 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000
Job Title: Customer Services Jr.

Are you a customer-focused individual looking for a challenging and rewarding career? Do you have excellent communication skills and a passion for delivering exceptional customer experiences?

This is an exciting opportunity to join our team as a Customer Services Jr. and take on a key role in providing world-class service to our customers.

Job Description:

  • Assist the sales team in compiling documentation, generating client quotations, and responding to customer inquiries.
  • Ensure prompt and accurate responses to customer needs by coordinating with various departments.
  • Develop analysis protocols, create testing schedules, and interpret results to ensure high-quality services.
  • Communicate effectively with customers, stakeholders, and colleagues to achieve business objectives.
  • Implement process improvements to enhance operational efficiency and customer satisfaction.
  • Adhere to internal standards, policies, and procedures to ensure consistency and excellence.

Required Skills and Qualifications:

  • Bachelor's degree in Chemistry, Environmental Science, or related field.
  • 1-2 years of industry experience.
  • Excellent written and verbal communication skills.
  • Intermediate personal computer skills, including email, Microsoft Office, and job task applications.

Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities.

Additional Information:

As a Customer Services Jr., you will be responsible for delivering exceptional customer experiences, ensuring timely and accurate responses to customer needs, and implementing process improvements to enhance operational efficiency and customer satisfaction.

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