Customer Experience Champion

20 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeCommunication Full time ₱5,760 - ₱7,680
Job Overview

As a highly skilled Customer Care Professional, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.

Key Responsibilities
  • Resolve customer complaints in a professional and courteous manner, ensuring high levels of customer satisfaction and retention.
  • Utilize digital channels to provide timely and personalized support to customers.
Requirements
  • Strong written and verbal communication skills in English and other languages.
  • At least 3 years of experience in international contact centers or similar environments.
  • Proficiency in Microsoft Office tools, including Excel.
  • Excellent listening, comprehension, and conflict resolution skills.
  • Ability to manage multiple tasks, prioritize requests, and make sound decisions under pressure.
  • For remote work, a secure workspace and reliable internet connectivity are essential.
Additional Details
  • Mid-senior level position.
  • Full-time employment with opportunities for career growth and development.
  • Management and manufacturing function within the IT services industry.

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