Remote Customer Experience Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

We are seeking a highly skilled Customer Service Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls professionally and efficiently.

The ideal candidate will have prior call center experience and reside within a reasonable distance from our office. You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience
Main Responsibilities

Handle inbound and outbound calls with professionalism and efficiency.

Resolve customer issues on the first call through effective problem-solving.

Accurately document interactions and process claims.

Guide customers through options to find the best solutions.

Follow established scripts, policies, and procedures while using available resources.

Protect customer privacy and handle sensitive information appropriately.

Escalate complex issues to the appropriate team members.

Requirements

Must be 18 years or older

High school diploma or equivalent

Previous call center experience

Strong command of the English language

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsSkilled in troubleshooting and follow-upAble to multitask and self-manage effectivelyExcellent interpersonal skillsBenefits and Opportunities

We offer a competitive compensation package that includes health insurance, dental coverage, meal allowance, career growth opportunities, and more.

This is an excellent opportunity to grow your career and develop your skills in a dynamic and supportive work environment.

We value our employees' hard work and dedication, and we strive to provide a positive and inclusive workplace culture.

Working Conditions

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

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