Chief Client Experience Officer

6 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerService Full time $55,000 - $75,000
About the Job

We are seeking a skilled Customer Service Manager to lead our customer service team, ensuring efficient and high-quality service delivery. As a key liaison between the customer service department and other teams, you will play a critical role in improving processes and enhancing the overall client experience.

The ideal candidate will have 5+ years of experience in customer service, with at least 2 years in a leadership or managerial role. You will be responsible for training and developing team members, acting as an escalation point for complex customer issues, and monitoring customer interactions and feedback.

Responsibilities
  • Lead the day-to-day operations of the Customer Service team.
  • Train and develop team members to ensure they have the necessary tools and knowledge.
  • Act as an escalation point for complex customer issues.
  • Monitor customer interactions and feedback.
  • Work with cross-functional teams to ensure customer expectations are met.

This is a remote position that requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional service.

Qualifications
  • 5+ years of customer service experience, with at least 2 years in a leadership or managerial role.
  • Strong experience managing a team and fostering a collaborative culture.
  • Excellent written and verbal communication skills.
  • Strong problem-solving and conflict resolution skills.
  • Familiarity with customer service platforms and CRM tools.
Benefits
  • Remote work opportunity with flexible scheduling.
  • Ongoing training and development opportunities.
  • A dynamic and supportive team environment.
How to Apply
  1. Submit your application, including your resume and cover letter.
  2. Initial chat with Global Recruiter.
  3. Hiring Manager Interview.

Please note that every role is different, so the process may vary depending on the requirements of the role.

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