Chief Customer Success Officer

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $120,000 - $150,000
Customer Support Team Lead

The Customer Support Team Lead will oversee a team of 10-12 customer support engineers responsible for providing inbound break/fix and technical how-to support to our customer base.

Key Responsibilities:
  • Manage team performance, career development, and maintain the highest standard of customer service
  • Monitor and oversee support quality and SLA adherence, including coaching, CSAT follow up, and any optimizations required to ensure quality
  • Ensure successful execution of the support customer journey for customers

This role reports to the Senior Director of Support.

Requirements:
  • Self-starter: Capable of working with limited guidance due to time zone differences
  • Ownership: Willing to take ownership to find solutions to and solve problems
  • Grit: Determined and driven to ensure success
  • Collaborative: Capable of working cross-functionally to drive alignment and the right success outcomes
  • Curiosity: Desire to learn new technologies in a complex and challenging technical ecosystem
Preferred Qualifications:
  • Prior experience working in a technical role
  • Strong management skills with success in career development
  • Highly focused on increasing customer satisfaction and retention
  • Ability to manage multiple initiatives simultaneously in a dynamic, fast-paced work environment
  • Experience supporting enterprise and SaaS applications in a 24x7 support environment
  • Excellent written and verbal communication skills in English
  • Salesforce Experience is a plus
Location:

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