Senior Client Coordinator

21 hours ago

Manila, National Capital Region, Philippines beBeeAccount Full time ₱4,560,000 - ₱5,040,000
Job Title: Account Lead

The Account Lead plays a pivotal role in coordinating success for both clients and virtual assistants, fostering win-win solutions that drive mutual growth and satisfaction.

Key Responsibilities:
  • Lead direct video interactions with international clients to understand their evolving needs and ensure seamless onboarding experiences.
  • Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance and advance VA careers while meeting client needs.
  • Coordinate professional development plans that benefit both VAs and their clients, ensuring smooth communication and addressing concerns before they escalate.
  • Bridge communication gaps when clients and VAs face misunderstandings, facilitating skill development opportunities that benefit multiple clients and assistants.
  • Translate client business needs into actionable development plans for VAs, identifying opportunities for clients to expand their VA services and grow their business.
Requirements:
  • Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred).
  • Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships.
  • Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals.
  • Excellent English Communication - Professional-level written and verbal English for executive interactions.
  • Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success.

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