Client Coordination Specialist

11 hours ago

Manila, National Capital Region, Philippines beBeeCaregiver Full time $80,000 - $120,000

As the operational backbone of client-caregiver coordination, you will own the scheduling matrix and manage day-to-day logistics.

This role is crucial for maintaining continuity of care, maximizing caregiver utilization, and creating a seamless experience for every client.

Key Responsibilities
  • Coordinate real-time caregiver-client scheduling to ensure optimal match based on skill, location, and availability.
  • Monitor incoming care requests and coordinate responses within service level agreements.
  • Maintain scheduling software with updated client/caregiver details.
  • Communicate proactively with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Collaborate with care managers and back-office teams for incident reporting and staff follow-ups.
  • Flag inconsistencies or no-shows, adjust schedules as needed.
  • Identify caregiver coverage gaps and work cross-functionally to resolve.
  • Generate reports on staffing coverage, fulfillment rates, and productivity metrics.

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