Client Care Coordinator

2 days ago

Manila, National Capital Region, Philippines beBeeScheduling Full time ₱75,000 - ₱85,000

This role is the core of our operational strategy.

Job Description

As a key member of our team, this individual will oversee the coordination of client-caregiver interactions, ensuring seamless communication and logistics. The primary focus is on maintaining continuity of care, maximizing caregiver utilization, and delivering an exceptional client experience.

Key Responsibilities
  • Scheduling Management: Handle real-time scheduling between clients and caregivers, guaranteeing optimal matches based on skill, location, and availability.
  • Care Request Coordination: Monitor incoming care requests and coordinate responses within predetermined Service Level Agreements (SLAs).
  • Data Maintenance: Update and manage scheduling software with accurate client and caregiver details.
  • Proactive Communication: Communicate regularly with caregivers and clients to confirm schedules, address changes, and manage coverage gaps.
  • Incident Reporting: Coordinate with care managers and back-office staff for incident reporting and follow-ups.
  • Error Management: Flag inconsistencies or no-shows and make schedule adjustments as needed.
  • Coverage Resolution: Identify gaps in caregiver coverage and collaborate cross-functionally to resolve.
  • Reporting and Analytics: Generate reports on staffing coverage, fulfillment rates, and productivity metrics.
Requirements

This position demands strong organizational and time management skills under dynamic priorities, coupled with HIPAA-compliant behavior and familiarity with U.S. healthcare data protocols.

Exceptional written and spoken English skills are essential, along with proficiency in scheduling platforms such as ClearCare, AlayaCare, AxisCare, or equivalent.

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