Remote Customer Support Specialist

1 week ago


Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱120,000 - ₱180,000
Job Overview

We are seeking an experienced and skilled customer service professional to join our team in a remote work environment. The successful candidate will be responsible for providing exceptional support to customers via phone and other communication channels.

  • Assist customers with inquiries and resolve issues in a timely and professional manner.
  • Utilize effective problem-solving skills to address complex customer concerns.
  • Provide accurate and up-to-date information to customers, utilizing available resources.
  • Document interactions and process claims with attention to detail.
  • Guide customers through options to find the best solutions, adhering to established scripts and procedures.

Strong proficiency in English is required, both written and spoken. Previous call center experience and excellent communication skills are essential for success in this role.

Candidate Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

MCI values diversity and provides equal opportunity for all employees and applicants. All aspects of employment are based on merit, qualifications, and business needs.



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