Remote Customer Support Specialist

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000

We are seeking highly skilled Customer Service Agents to join our team. As a Customer Service Agent, you will be the face of our company, providing exceptional customer service to our clients.

Job Description:

Handle inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs, accurately documenting interactions and process claims. Guide customers through options to find the best solutions, following scripts, policies, and procedures while using available resources.

Responsibilities:

Handle customer inquiries and resolve issues in a timely manner.Work effectively as part of a team to achieve goals and objectives.Stay current with training, updates, and program knowledge.Maintain consistent attendance and adhere to scheduling requirements.

Qualifications:

To succeed in this role, you must have previous call center experience, strong command of the English language, typing speed of 20+ WPM, high-speed internet connection, basic proficiency in Microsoft Office, familiarity with Windows operating systems, excellent troubleshooting and follow-up skills, ability to multitask and self-manage effectively, and excellent interpersonal skills.

Benefits:

We offer a variety of benefits and incentives to support and reward our team members, including HMO coverage, dental coverage, free meals during training, career growth and learning opportunities, allowances for rice, clothing, laundry and meals, performance and loyalty bonuses, disinfection and safety measures, employee shuttle services, company retreats and events, social and networking opportunities.

About Us:

We help customers address CX and DX challenges with industry-leading solutions and services, including BPO, IT Services, and related offerings. This description is intended to provide a general overview of the role and is not an all-inclusive list of duties, responsibilities, or qualifications.

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