Customer Support Specialist

6 days ago

Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱250,000
Job Title: Customer Support Specialist

We are seeking a skilled and friendly individual to join our team as a customer support specialist. In this role, you will be responsible for providing exceptional customer service via various communication channels.


As a customer support specialist, you will be the first point of contact for customers with inquiries or concerns about our products or services. You will handle a high volume of customer interactions, resolving issues promptly and professionally.


Key responsibilities include:

  • Responding to customer inquiries via phone, email, or chat in a timely and courteous manner.
  • Resolving customer complaints and concerns efficiently and effectively.
  • Providing product information and assistance to customers.
  • Collaborating with internal teams to resolve complex customer issues.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as a strong ability to work under pressure.


Key requirements include:

  • 1+ year of experience in a customer-facing role.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using technology to manage customer interactions and data.

Benefits of working in this role include:

  • Opportunity to develop your customer service skills and career progression.
  • Competitive salary and benefits package.
  • Flexible working hours and remote work options.

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