Technical Support Expert

21 hours ago

Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱1,800,000 - ₱2,200,000
IT Support Specialist Job Description

This role involves providing technical assistance and support to end-users, addressing hardware, software, and network-related issues effectively and efficiently.

Key Responsibilities:
  • Troubleshoot and resolve IT problems, identifying root causes, and escalating to external partners as required to minimize downtime and disruptions.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage user accounts and access permissions, ensuring data security and compliance with company policies.
  • Log, manage, and respond to IT support tickets and inquiries via various channels, such as email or ticketing systems, and document solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
Requirements:
  • Possess a degree in Information Technology / Computer Science, or a related field.
  • A minimum 3-5 years prior experience providing support in three or more areas: Windows, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g., TeamViewer, AnyDesk, VNC) and help desk software (e.g., Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.

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