Ecommerce Technical Support Professional

1 day ago


Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱320,000 - ₱480,000
Technical Support Specialist - e-Commerce Expert">

Please note that we are looking for an experienced support specialist who has previously worked in a SaaS or e-commerce environment. The ideal candidate should have knowledge of conversion rate optimization (CRO) best practices and be able to provide insightful support to clients.

Job Description
  • Monitor and respond to customer inquiries in real-time, providing clear and helpful responses.
  • Understand customer context to offer relevant and strategic support.
  • Provide guidance on CRO best practices with support from experts.
Required Skills and Qualifications
  • Excellent English communication skills: verbal, written, and reading.
  • 4+ years of experience in customer support (preferably in SaaS, eCommerce, or tech).
  • 3+ years of hands-on experience with Shopify.
  • Experience with HubSpot or similar CRM/ticketing systems.
  • Familiarity with conversion rate optimization (CRO) best practices.
Benefits
  • Full-time work-from-home position.
  • 8 hours per day, 5 days a week schedule.
Work Schedule

The client is a leading optimization and personalization platform for Shopify brands. They work with thousands of Shopify brands and agencies.



  • Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $60,000 - $80,000

    Technical Customer Support SpecialistDeliver exceptional customer experiences and resolve complex technical issues as a key member of our team.Key Responsibilities:Identify and resolve systemic customer issues to prevent recurrence.Provide timely, professional support via multiple channels.Troubleshoot and resolve technical and functional issues related to...


  • Iloilo City, Western Visayas, Philippines beBeeAccounting Full time ₱2,400,000 - ₱3,600,000

    We are seeking a highly skilled Ecommerce Accounting Manager to join our team. As an Ecommerce Accounting Manager, you will be responsible for leading our accounting team to ensure accurate and efficient work.Your primary focus will be on managing the accounting process, including financial reporting, budgeting, and forecasting. You will also be responsible...


  • Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱70,200 - ₱102,000

    Job Title: Technical Support ProfessionalJob Description:We are seeking skilled and customer-focused technical support professionals to provide technical assistance and troubleshooting support for a variety of clients across industries. This role requires strong analytical skills, patience, and effective communication to resolve complex issues...


  • Iloilo City, Western Visayas, Philippines beBeeEcommerce Full time $85,000 - $110,000

    Job Title: Marketing Operations ManagerDescription:We are seeking a seasoned e-commerce operations specialist to oversee daily ecommerce operations and marketing strategies with a strong focus on the US market. As a key member of our team, you will play a crucial role in enhancing brand identity, optimizing digital presence, and driving significant growth in...


  • Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱55,000 - ₱90,000

    Technical Support RoleWe are seeking a technical support professional to provide high-quality assistance to customers with technical issues.Main Responsibilities:Respond to customer inquiries via phone, email or chat.Troubleshoot hardware, software and connectivity problems.Guide customers through step-by-step solutions and product configurations.Evaluate...


  • Iloilo City, Western Visayas, Philippines beBeeShopify Full time $90,000 - $120,000

    Job DescriptionThe primary function of this role is to oversee the creation, management, and optimization of our Shopify store, with a focus on enhancing user experience and driving sales growth. Responsibilities include managing product listings, third-party integrations, and website performance, as well as implementing marketing strategies and analyzing...


  • Iloilo City, Western Visayas, Philippines beBeeProfessional Full time ₱100,000 - ₱120,000

    Job OverviewMCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're seeking skilled and customer-focused technical support professionals...


  • Iloilo City, Western Visayas, Philippines beBeeAutomation Full time A$24,000 - A$30,000

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist with a developer's mindset to fill this challenging role.Main Responsibilities:Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction.Configure, test, and refine automations, triggers, forms, and custom...


  • Iloilo City, Western Visayas, Philippines beBeeSupport Full time ₱400,000 - ₱800,000

    We are seeking a seasoned Technical Support Specialist with expertise in Xerox multifunction printers and copiers. You will serve as the primary point of contact for clients, providing top-notch remote troubleshooting and customer support. If you possess strong technical knowledge and excellent communication skills, this opportunity is ideal for showcasing...


  • Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $650 - $6,840

    We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.Job SummaryThis role will be responsible for providing advanced technical support, escalated troubleshooting, and assisting in...