
Ecommerce Technical Support Professional
1 day ago
Please note that we are looking for an experienced support specialist who has previously worked in a SaaS or e-commerce environment. The ideal candidate should have knowledge of conversion rate optimization (CRO) best practices and be able to provide insightful support to clients.
Job Description- Monitor and respond to customer inquiries in real-time, providing clear and helpful responses.
- Understand customer context to offer relevant and strategic support.
- Provide guidance on CRO best practices with support from experts.
- Excellent English communication skills: verbal, written, and reading.
- 4+ years of experience in customer support (preferably in SaaS, eCommerce, or tech).
- 3+ years of hands-on experience with Shopify.
- Experience with HubSpot or similar CRM/ticketing systems.
- Familiarity with conversion rate optimization (CRO) best practices.
- Full-time work-from-home position.
- 8 hours per day, 5 days a week schedule.
The client is a leading optimization and personalization platform for Shopify brands. They work with thousands of Shopify brands and agencies.
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