Technical Support Specialist

2 hours ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time ₱1,500,000 - ₱2,500,000
Job Overview

We are seeking a highly skilled Tech Support Professional to join our team. The ideal candidate will be responsible for providing top-notch technical assistance to customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Triage bugs and feature requests with the respective team while maintaining constant communication with customers.
  • Analyze trends, test, and train the technical support bot regularly.
  • Educate and empower customers to get the most out of our product.
  • Serve as the technical expert and answer product questions to take full advantage of the product.
  • Build and maintain strong relationships with customers.
  • Collaborate with cross-functional teams like Sales, Customer Success, Product, Engineering, and Bots Engineering.
Required Skills and Qualifications:
  • Bachelor's Degree in Computer Science or equivalent.
  • At least 3 years of experience in technical support.
  • Familiarity with programming languages such as ReactJS, HTML/CSS, JavaScript/TypeScript, Python, SQL, and Golang.
  • Excellent English communication skills - both verbal and written.
  • Collaborative and team-oriented mindset.
Benefits:

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and we're looking for someone who shares this vision.

About Us:

We're a leading provider of innovative solutions that empower engineers to embrace their customers. Our culture is built on core values: being hungry, humble, honest, and acting with heart. We're committed to making a positive impact in the industry and we're excited to have you join us on this journey.

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