Provisioning Specialist Support Role

6 days ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,300,000
Enterprise Provisioning Support Specialist Job Overview

We are seeking a seasoned professional to provide exceptional support services to our Enterprise clients. The ideal candidate will play a vital role in ensuring the smooth adoption and utilization of our products.

This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering top-notch customer experiences.

  • Main Responsibilities:
  • Provide comprehensive support services to internal sales teams and external customers, including billing, quoting, and licensing assistance.
  • Demonstrate unwavering commitment to customer satisfaction through proactive issue resolution and timely communication.
  • Collaborate with cross-functional teams to ensure seamless customer interactions, including Sales, Deal Desk, and Finance.
  • Continuously adapt to changing business needs while maintaining a focus on delivering exceptional results.
Required Skills and Qualifications

To excel in this role, you will need to possess the following skills and qualifications:

  • Technical Expertise:
  • Familiarity with ERP systems and Salesforce is essential.
  • Strong understanding of software billing and licensing.
  • Ability to convey technical issues in non-technical terms.
  • Customer Service Background:
  • Extensive experience providing support through various channels, including direct and indirect sales.
  • Strong customer service background with empathy, positive language, attentiveness, and active listening.
Benefits and Opportunities

This role offers a unique blend of challenge and opportunity, allowing you to grow professionally and contribute to the success of our organization.

  • Growth and Development:
  • Opportunities for career advancement and professional growth.
  • A collaborative work environment that fosters innovation and creativity.
  • Competitive Compensation and Benefits:
  • Attractive compensation package and comprehensive benefits.
About Us

We are a dynamic organization dedicated to delivering exceptional value to our clients. Our team is passionate about making a difference, and we're excited to have you join us on this journey.

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