Technical IT Support Specialist

5 days ago

Manila, National Capital Region, Philippines beBeeITSupport Full time ₱500,000 - ₱800,000
Job Description

We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance and support to end-users across various platforms and tools.

This is a critical role that requires exceptional problem-solving skills, excellent communication skills, and the ability to work independently in a fast-paced environment.

  • Provide direct user assistance via phone, email, Teams, and ticketing system.
  • Triage and resolve Tier 1 issues; escalate unresolved items after 1 hour of investigation/troubleshooting.
  • Configure and deploy new Windows devices using Autopilot and Intune policies.
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup, and printer issues.
Responsibilities
  • Serve as primary intake for support requests across multiple channels.
  • Log all support interactions and resolutions with attention to detail and within SLA expectations.
  • Monitor ticket queue and ensure tickets are responded to and closed within SLA 90%+ of the time.
Requirements
  • Associate degree or equivalent experience in Information Technology or related field.
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar, is preferred.
  • 2–4 years in a help desk or technical support role.
  • Prior experience with device provisioning and user account administration.
  • Demonstrated experience supporting Windows environments and Microsoft 365.

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