IT Support Specialist

7 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time $50,000 - $83,000
Job Title: IT Support Specialist

We are seeking a skilled IT Support Specialist to join our global team.

  • This role involves providing timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.
  • The successful candidate will manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established service level agreements (SLAs).
  • Key responsibilities include administering the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
  • Ongoing travel may be required to oversee the shipping and receiving of hardware, maintaining accurate records and following internal asset management processes.
  • Close collaboration with the finance team is necessary to maintain and improve vendor payment processes.
  • Maintenance of internal policies for patch management and other critical IT procedures is essential.
  • The ideal candidate will work closely with the global IT team to resolve complex issues and contribute to projects.

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