Technical Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time $50,000 - $70,000
Technical Support Specialist

We are seeking a Technical Support Specialist to join our global IT team. This role will ensure employees have the technical support and resources they need. The department's main purpose is to provide timely and effective resolution for customers' computer and application issues, acting as the first point of contact for technical support.

  • This role focuses on managing IT operations, contributing to enterprise system improvements, and working cross-functionally with the global IT team and finance team.

The ideal candidate will be proficient in end-user operating systems and have a foundational knowledge of server operating systems. Experience with virtualization technologies, such as VMware, Hyper-V, EC2, and Single Sign On (SSO) platforms, is highly desirable.

Key Responsibilities
  1. Provide Tier 1 and Tier 2 helpdesk support for employees.
  2. Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
  3. Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
Required Skills and Qualifications
  • Bachelor's degree in a relevant field or 2-3 years of IT engineering experience.
  • 3+ years of experience in computer-related technical support.
  • Proficiency in end-user operating systems, such as macOS and Windows.
  • Familiarity with virtualization technologies and Single Sign On (SSO) platforms.
Benefits
  • A comprehensive package that prioritizes overall well-being.
  • Remote-centric culture that empowers employees to work with purpose and accountability.
  • Competitive paid time off.
About Us

We are a global organization committed to promoting honesty, consistency, and fairness across all subject areas and assessment types. Our diverse community is unified by a shared desire to make a difference in education.

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