Medical Office Coordinator

13 hours ago

Paranaque City, Calabarzon, Philippines beBeeCare Full time ₱44,000 - ₱68,000
Customer Service Specialist

We are seeking a skilled and detail-oriented customer service specialist to provide exceptional support to patients over the phone. In this role, you will play a vital part in ensuring timely and efficient care delivery.

Key Responsibilities
  • Greet callers professionally and address patient needs promptly
  • Schedule primary care appointments, including annual exams and chronic care follow-ups
  • Verify patient insurance coverage and eligibility, including co-pays and deductibles
  • Maintain and update patient records accurately in electronic health record systems
  • Assist with patient portal setup and troubleshooting
  • Collaborate with clinical staff to ensure smooth patient flow and timely care delivery

Requirements:

  • 2+ years of experience in a medical office setting, preferably in family medicine or internal medicine
  • Proficiency in electronic health record systems, including scheduling, documentation, and patient communication features
  • Strong knowledge of primary care visit types, referral processes, and insurance requirements
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
Desired Skills
  • Expertise in family medicine/internal medicine scheduling protocols
  • Proficiency in electronic health record systems
  • Strong knowledge of insurance verification and referral coordination
  • Excellent organizational skills and attention to detail
  • Ability to work independently and as part of a collaborative team

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