Operations and Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCryptocurrency Full time A$14,400 - A$19,200
Remote Cryptocurrency Operations & Support Specialist

Our team seeks a motivated professional to manage operational, marketing, and customer support tasks for a rapidly expanding Australian cryptocurrency exchange.


This is a fully remote, permanent role with flexible hours. Opportunities exist for growth into leadership or specialist roles as the company expands.


Key Responsibilities:
  1. Manage social media presence by creating and scheduling posts on various platforms.
  2. Assist with booking and optimizing digital ads on platforms like Google and Facebook.
  3. Provide professional customer support via email, chat, and social media channels.
  4. Participate in user testing, report bugs, and suggest improvements for platform updates.
  5. Stay updated on crypto trends, competitors, and regulatory changes.
  6. Support administrative tasks, data entry, and process documentation.

Requirements:
  • Bachelor's degree in Finance, Marketing, IT, Business, or related field.
  • At least 1 year of experience in cryptocurrency or blockchain with familiarity in exchange, trading, or DeFi preferred.
  • Excellent written English skills for customer communication and social media.
  • Basic knowledge of digital advertising platforms.
  • Proficiency with CRM tools, social media scheduling, and troubleshooting basic tech issues.
  • Problem-solving skills and ability to work independently.

Preferred Skills:
  • Experience with customer support platforms such as Freshdesk or Zendesk.
  • Graphic design or video editing skills using Canva, CapCut, etc.

Benefits:
  • Fully remote, permanent role with flexible hours.
  • Opportunities for growth into leadership or specialist roles.
  • Join a global team in the evolving crypto industry.

Seniority Level: Associate

Employment Type: Full-time

Industry: IT Services

Job Function: Information Technology

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