Tech Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱1,500,000
Job Description

A challenging opportunity has arisen for a skilled Tech Support Professional to join our team. As a key member of our support function, you will play a crucial role in ensuring the smooth operation of our Smart Grid solutions.

In this exciting position, you will be responsible for resolving technical issues and providing timely updates to our customers. You will also collaborate with utility clients to deliver optimal outcomes and provide after-hours/holiday support when required.

Key Responsibilities
  • Troubleshoot technical issues involving SQL, Linux, networking, and VPNs.
  • Resolve customer support tickets in a timely and professional manner.
  • Collaborate with utility clients to achieve successful project outcomes.
  • Provide extended hours support as needed.
Requirements
  • 4+ years' experience in SQL, production environments, and client support.
  • Linux OS support and network administration knowledge.
  • Familiarity with relational databases including Oracle and PostgreSQL.
  • Strong problem-solving and communication skills.
Nice To Have
  • Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
  • Utility industry or Smart Grid exposure.
  • ITIL/ITSM background.
Benefits
  • Fully remote work arrangement.
  • A comprehensive benefits package including health insurance and lifestyle rewards program.

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