Business Operations Coordinator

3 days ago

Pasig, National Capital Region, Philippines beBeeExecutive Full time $40,000 - $55,000
Virtual Support Specialist

The ideal candidate will be comfortable navigating a variety of tasks, from social media management to client communication and project coordination.

This role offers a blend of administrative and client-facing responsibilities, with opportunities to grow as the business expands.

  • Administrative Support:
    • Input client information into the CRM system.
    • Manage email communication, including drafting and sending follow-ups and scheduling discovery calls.
    • Assist in drafting scopes of work and other client documentation.
    • Implement and manage task and project management software, including importing templates and organizing tasks.
  • Client Communication:
    • Answer inbound calls via the online CRM system and respond to text messages integrated with the CRM.
    • Navigate client inquiries related to services and facilitate next steps.
    • Transfer leads to appropriate team members for further nurturing and follow-up.
    • Provide exceptional customer service, ensuring all interactions are professional and courteous.
  • Social Media Management:
    • Use pre-designed templates to post content on social media platforms daily.
    • Respond to messages and comments on social media, ensuring timely and accurate engagement.
  • Project Implementation:
    • Complete training courses for project management software and implement processes based on the training.
    • Organize internal operations and create streamlined workflows for recurring tasks.

Requirements:

  • Fluent in English.
  • 5+ years proven experience in administrative roles, preferably in a virtual or remote capacity.
  • 1+ years experience in bookkeeping or accounting, or a strong interest in learning. Bonus if you have a degree in Accounting.
  • Familiarity with tools such as Asana, Keeper, and TaxDome (preferred but not required; training will be provided).
  • Strong organizational and multitasking skills with a high level of attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to manage and prioritize multiple tasks effectively.
  • Self-starter who can work independently with minimal supervision.
  • Knowledge of Microsoft Outlook and CRM systems.
  • Availability to work U.S. business hours (9 AM – 5 PM CST)

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