Technical Support Expert

2 days ago

Manila, National Capital Region, Philippines beBeeCybersecurity Full time ₱2,500 - ₱4,000

OffSec Mission: Founded in 2007 by the creators of Kali Linux, OffSec is a leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners.

About the Job

The Student Success Technical Services team plays a crucial role in providing technical support and mentorship to learners. You will be responsible for troubleshooting technical issues, guiding learners through foundational learning materials, and providing support in key areas such as networking, Linux, and Windows systems.

This role involves collaborating with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.

As a Technical Support Specialist, you will work from anywhere with flexible shift work schedules, including evenings and weekends.

Duties and Responsibilities
  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
  • Ability to work a flexible schedule, including shifts, holidays, and overtime as required.
  • Perform other duties as needed to support learner success and OffSec's initiatives.
Qualifications
  • Bachelor's Degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills for clear and effective support.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
  • A strong belief and understanding of being a team player in a remote working environment.
Desired Skills
  • Continuous learning mindset, embracing challenges and opportunities for improvement.
  • Strong attention to detail, excellent analytical and investigation skills.
  • Knowledge of networking, virtualization systems, and operating systems, including Windows, Linux, and others.
  • Prior experience in tech support or similar roles.
  • Experience with ticketing systems, social networks, and network monitoring tools.
  • Relevant technical or IT certifications are a plus.
Working Conditions

Flexible full-time salaried position, performed from a home office.

EEO

Equal employment opportunities are provided without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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