Technical Support Leader

1 day ago

Manila, National Capital Region, Philippines beBeeExpert Full time $80,000 - $115,000
Technical Support Lead

We are seeking a highly experienced technical support professional to lead our team and provide exceptional customer service.

About the Role

As a Technical Support Lead, you will be responsible for managing and resolving complex technical issues, mentoring junior engineers, and providing expert guidance to customers.

Key Responsibilities

  • Manage high-priority technical issues and resolve them efficiently.
  • Mentor and guide junior engineers to develop their skills and knowledge.
  • Provide expert advice and guidance to customers on technical matters.
  • Document and maintain technical knowledge base to ensure consistent and accurate information.
  • Collaborate with cross-functional teams to implement process improvements and enhance customer experience.

Required Skills and Qualifications

  • 5+ years of experience in technical customer-facing role or Bachelor's degree in Computer Science/IT and at least 4 years' experience in service or customer-facing role.
  • At least 2 years of experience in senior or escalation role.
  • Exceptional communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong knowledge of popular operating systems, networking protocols, cloud platforms, and virtualization technologies.
  • Experience with databases, scripting languages, and DevOps tools.

What We Offer

  • Opportunities for career growth and advancement.
  • Continuous learning and development opportunities.
  • Team-oriented and collaborative work environment.
  • Regular company town halls and open communication channels.

Why You'll Love Working with Us

  • Our commitment to innovation and excellence drives us to deliver exceptional results.
  • Our values of next-level customer focus, transparency, and winning with clear thinking guide every action.
  • Our industry-leading expertise and eXceptional Together mindset foster a culture of collaboration and mutual respect.

  • Technical Support Leader

    1 day ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $81,300 - $102,300

    Lead Technical Support TeamThe successful candidate will be responsible for leading a team of technical support representatives to ensure the timely resolution of customer queries and the continuous improvement of team capabilities and performance.About the RoleWe are seeking a highly skilled and experienced leader to join our team as a Lead Technical...

  • Senior Technical Support Leader

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

    Job DescriptionWe are seeking a skilled and experienced technical leader to join our team as a Support Team Lead. In this role, you will be responsible for delivering high-quality second-level (L2) technical support for our organization's technology infrastructure.The successful candidate will have strong technical knowledge of Windows and Linux operating...

  • Remote Team Leader – Technical Support

    1 week ago

    Manila, National Capital Region, Philippines Alpha Video Surveillance Full time $100,000 - $120,000 per year

    Job Title: Remote Team Leader – Technical Support (CCTV & Network Troubleshooting) Location:Remote Employment Type:Full-Time Department:Technical Support / IT Services Job Summary:We are seeking a proactive and technically skilled Remote Team Leader – Technical Support to manage and support a remote team responsible for handlingCCTV systemsandnetwork...

  • Technical Support Team Leader

    6 days ago

    Manila, National Capital Region, Philippines Karofi Global Full time $70,000 - $120,000 per year

    Technical Support Team LeaderWork Location: Manila, Philippines1. About KAROFIKarofi, the number 1 brand in the water purifier industry in Vietnam,is part of Tecomen Group, established in 2006. Specializing in household products such as water purifiers, hot/cold water dispensers, and air purifiers, Tecomen's flagship brand, Karofi, has become Vietnam's top...

  • Technical Leader Role

    1 day ago

    Manila, National Capital Region, Philippines beBeeEngineering Full time $200,000 - $240,000

    Job Title: Technical Leadership RoleWe are seeking a seasoned technical leader to drive engineering excellence and deliver high-quality software solutions.The ideal candidate will have a strong track record of leading engineering teams, driving technical vision, and delivering results-oriented solutions.About the RoleThis is an exceptional opportunity for a...

  • Technical Team Leader

    1 week ago

    Manila, National Capital Region, Philippines SupportNinja Full time ₱104,000 - ₱130,878 per year

    Work Setup: Onsite at The Sanctum, SM - North EDSA, QCEmployment Type: Full TimeStart Date: ASAPThe Technical Team Leader (with SaaS exp)will be responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role will coach, mentor, and guide team members, while driving performance,...

  • Technical Support Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱5,000,000 - ₱7,000,000

    Technical Support SpecialistCiena, a global leader in high-speed connectivity, is seeking a Technical Support Specialist to provide technical assistance to customers. This role involves working with customers to resolve technical issues and provide support for identified CIENA products.Provide remote technical support 24x7 when required, including on-call...

  • Strategic Technical Leader

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSolutions Full time ₱1,500,000 - ₱2,500,000

    Job Title: Strategic Technical LeaderJob DescriptionWe are seeking a highly skilled and experienced Solutions Architect to lead the design and implementation of technical solutions that address specific business problems and needs.As a key member of our team, you will be responsible for:Understanding Business Needs: Collaborate with stakeholders to capture...

  • Technical Support Manager

    1 week ago

    Manila, National Capital Region, Philippines Ascent Sourcing Full time $342,693 - $570,200 per year

    Technical Support ManagerPhilippines (Remote) - Will transition to full-time in Manila office once it opens in approximately 6 months$60,000 USD (₱3,426,930 PHP) - $80,000 USD (₱4,570,200 PHP)Our client, a leader in Unified Endpoint Management is seeking a Technical Support Manager. The client now works with organisations in over 100 countries with a...

  • Technical Leader

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeAutomation Full time ₱60,000 - ₱120,000

    Job OpportunityInnovo is a leading provider of engineering solutions in Intelligent Automation, Cloud & IT Modernisation, Testing & CDR conformance. Our foundation traces back over 15 years, with roots formed through international business and technology consulting, and focused on Automation and Quality Engineering.We are seeking an experienced technical...